Return Policy
There are no returns. All sales are final. Items are checked prior to shipping. C'est Destinée Rose is not liable for goods damaged by USPS. To receive a refund for damaged goods, please put in a claim to USPS who damaged the items in transit.
Exchange Policy
Even though there are no returns, we will try to assist with exchanging items so you can have the right size! As long as the size you want is in stock, we will be able to swap it with the size you ordered. You are responsible to pay for shipping the item back to the sender's address from the original label. Shipping costs are non-refundable. If this address is needed, ask in the email (to [email protected]) after the exchange is confirmed.
If we do not have the size you want, we will not accept the item back. We will try to help you sell the item to another customer who may want your size. Keep in touch with us @cestdestineerose on Instagram.
When sending back an order for exchange, make sure you give the shipping company the correct shipping address and have a trackable shipping service. We don't guarantee that we will receive your returned item.
Shipping Policy
C'est Destinée Rose is not liable for goods sent to the wrong address. It is your responsibility to put in the correct address when placing an order. If address is obviously incorrect, you will receive an email from [email protected] in attempt to fix the issue. If you do not respond within 24 hours, your order will be canceled and your payment will be refunded to you. If you notice the error in your address, you have 24 hours to send us an email to [email protected] with your full name, correct address, and order #.
C'est Destinée Rose is not liable for stolen goods. It is your responsibility as the customer to make sure you retrieve your goods when they are delivered.
Pick Ups
Pick ups are available to schedule through DM only. There will be no free delivery. For inquiries and to schedule a pick up, DM us @cestdestineerose on Instagram.
No Pick Up or Delivery is final until you pay for item and delivery fee if necessary.
Store Policy
Shipping: Please allow up to 3-5 business days for C'est Destinée Rose to process and ship your order. Tracking will be sent to your email and it will not take long for you to receive your order. Once tracking is received, please allow 3-7 days to retrieve your item.
Send Us An Email
For any more inquiries feel free to send us a DM @cestdestineerose on Instagram or email us [email protected] !